Conditions

We kindly advice you to read carefully the following general conditions before making any reservation. Enclosed you will find all the information and regulation rules that will apply to the services and transfers provided by Barcelona Airport Transfers.

• Barcelona Airport Transfers is a registered mark with it´s bussiness center and headquarters in Barcelona
• Barcelona Airport Transfers is specialized in providing services around the metropolitan area of Barcelona , as well as the airports of Barcelona , Girona-Cassa and Reus , and the Port of Barcelona.
• All transport services provided by Barcelona Airport Transfers must depart or have it´s final destination in Barcelona.
• The contract regulations will be based in spanish legislation.
• Services to be paid with credit card. Barcelona Airport Transfers will confirm the reservation, including the details and paying amount of the service by e-mail.
• You will find, enclosed to the confirmation e-mail that you will receive when booking your reservation, the voucher that you will have to print and provide to the representative or driver of Barcelona Airport Transfers before starting our service.
• When Group reservations, the person contracting the service is resposible for all the passengers included in the reservation, and accepts the regulations for all the group.
• Barcelona Airport Transfers is only responsible for our own services provided with our own vehicles.When transportation is provided through other operators but travelling with our vehicles, the regulations of Barcelona Airport Transfers will be the ones to aply.
• The departure and destination addresses are given by the client when booking the reservation and the estimate given by Barcelona Airport Transfers is based on that information. It is very important to double check on the addresses given before booking the reservation. Subsequent changes of any of the addresses provided will not charge any further amount to the estimate if the new address is located in Barcelona city and the modificaion is e-mailed to info@barcelona-airport-transfers.com at least 24 hours before the arrival. Any appliable charge due to wrong destination addresses while the service is provided will be payed directly to the driver in cash.
• Transfer services departuring from the Airport will allow a maximum waiting time of 60 minutes upon the expected arriving time printed in your voucher. Port pick-ups includes 30 minutes waiting time. For hotel pick-ups, the maximum waiting time is 15 minutes.
• Cancellation of services has to be communicated at least 2 days before the expected arrival day e-mailing Barcelona Airport Transfers at info@barcelona-airport-transfers.com. Administration cost of cancellations will be a 10% upon the cost of the service. If a reservation is cancelled within 24 hours of the pick-up time, any money paid would be totally non-refundable.
• Every client is entitled for 1 piece of luggage per person (surf boards, skiis, or other special will not be considered suitcases).When booking, you should specify if you are travelling with more luggage, or push-chairs, foldable or battery operated wheelchairs or any special parcel that may need a special transportation so that we can provide the most suitable vehicle.
  In the case that a client arrives with a non declared excess of luggage Barcelona Airport Transfers keeps the option of loading it upon availability.
• Barcelona Airport Transfers plannifies the services to arrive on time and avoid any incoviniences to our clients, although exceptional circumstances may make difficult to develop our activity:
  • Road accidents, with unexpected traffic jams.
  • Police controls
  • Strikes and demonstrations.
  • Problems caused by the delay of other passengers.
  • Adverse climate circumstances.
• In the passengers compartment, food and drinks are not allowed. They have to be wrapped-up and kept together with the luggage.
• According to Spanish legislation, smoking is not allowed in public transport of passengers.
• Barcelona Airport Transfers keeps the right by judgement of their representative or drivers to refuse any passenger that seems to be under the effect of alcohol, drugs, or having any agresive behavior.
• Our vehicles are insured covering civil responsabilities and personal property, according to the spanish passengers transport regulations.